Phurix Status: Archive

2 tags

[closed] Server yellow.phurix.com is unreachable

09:44am - Our monitoring service informed us of a server outage. 09:45am - A power cycle was issued. 10.01am - The hardware began to respond over the network again. 10.05am - cPanel/WHM services are reachable again.

Feb 2nd

1 note

1 tag

[closed] Major UK Network Upgrade – Phase 1

As part of the long term commitment to continually raising the level of hosting service that we provide, the entire network will be upgraded. The net result of this programme will be a network with greater capacity and redundancy, complete with a ‘future proofing’ capability enabling us to offer new services like IPv6 and MPLS in the very near future. The plan is to implement this...

Nov 29th

2 tags

[closed] Planned Maintenance on 04/11/2011 at...

This is a notice about part of our network improvement work, some of our servers will be powered off and moved to another rack tomorrow night, between 01:00 and 03:00. As part of our ongoing work to increase network resilience, the data centre is being split up into a number of discrete zones, each running an entirely separate network. To achieve this, we need to move some servers from one rack...

Nov 3rd

22 notes

2 tags

100% uptime! (Sept-Oct 2011)

We’ve scored again: 100% uptime through September and October. We’ve been very busy working on new things, so don’t forget to signup to our newsletter to stay updated. If you have any further questions, please don’t hesitate to get in touch. Thanks! - The Phurix Team

Nov 3rd

2 tags

Over 99.9% uptime! (Aug 2011)

It seems we’ve dropped (a little) below our aim for 100% uptime this month. As always we aim to be as honest and transparent with our customers to avoid any surprises along the way. We assure you that this is NOT network downtime and is only the downtime of one specific server. The affected server is our oldest server and unfortunately is no longer able to cope with the increased...

Sep 5th

9 notes

2 tags

100% uptime! (July 2011)

We’ve scored again: 100% uptime through July. Don’t forget to signup to our newsletter for future updates… If you have any further questions, please don’t hesitate to get in touch. Thanks! - The Phurix Team

Aug 10th

7 notes

2 tags

100% uptime! (June 2011)

Good news: Yet another month of 100% uptime! We’re not that surprised though as we’re always aiming for a 100% availability. We felt that it was important to keep you’re informed as possible about our services. For other news, we recommend signing up to our newsletter. If you have any further questions, please don’t hesitate to get in touch. Thanks! - The Phurix Team

Jul 3rd

10 notes

100% uptime!

We’re happy to announce that, according to independent reports (from availability monitors such as Pingdom) we’ve had 100% uptime since November 2010 after a (since resolved) hick-up in October. We wanted to post this because users were beginning to wonder why there’s been no updates. Yes, we’re still here but we’ve had no issues to report! We don’t expect...

Jun 29th

2 tags

[closed] Servers are unreachable

This issue was closed Oct 18th, 2010 There is currently an internal routing issue at the UK data centre and engineers are working to resolve it as quickly as possible. There is currently no ETA on a fix, but they are working on it as I type this. This will be updated as soon as there is any change. Thank you for your patience. The Phurix Team Update @ 11.00AM We are currently experiencing...

Oct 18th

1 tag

[completed] Scheduled Infrastructure Maintenance...

We will be carrying out maintenance which is applicable to some of your services with us. Maintenance Type: Infrastructure Expected effect on your service: Power Loss Expected downtime duration: 4-8 hours This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time) - We will be enacting our procedures for a controlled power outage. This will happen between the hours of 00:00 and 08:00 on...

Sep 24th

[closed] amber.phurix.com issue

We”re currently experiencing some technical problems with amber.phurix.com. This is causing system instability. We are working to resolve this issue as fast as we can. We will provide an update shortly. Update 7th September. 7:00pm BST amber is back on-line, however we are still performing various tests, which may lead to further system reboots. Update 7th September, 10:00pm BST We...

Sep 7th

2 tags

[closed] cPanel not licensed

The following cPanel error is displayed for some customers logging into cPanel on some of our servers: This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file) There was a payment issue with a third party cPanel supplier, but has since been resolved. ...

Jul 16th

3 tags

[ended] UK network unreachable

Our UK network is currently unreachable. Update @ 01:35am At approximately 00:20 a network issue was detected affecting connectivity to the North cluster in Spectrum House. The on call engineers were contacted and the problem has been resolved. Service was restored at approximately 01:35. Unfortunately we do not currently have any further details available at this time but will issue them as...

May 24th

3 tags

[closed] Network issue at LINX: 16/02/10

The London Internet Exchange (LINX) is currently suffering from a network issue that is affecting traffic. The connections to LINX were shut down until they resolve this problem. Traffic has been rerouted over other peering points until the situation is resolved. Date: 16/03/2010 Time: 22:30 Effect on service: Increased latency for traffic that would normally reach us via LINX Duration: Ongoing...

Mar 17th

6 tags

[closed] Scheduled Switch Reboots

Maintenance will be performed which will affect your service. This will last about 2 minutes, and during this time, the servers will lose network connectivity while the switch is rebooted. Maintenance Type: Switch Maintenance Expected effect on your service: No Connectivity Expected duration: <2 Minutes Reason for the reboot: To activate new firmware. The following servers will be affected: ...

Mar 5th

1 tag

[closed] Unscheduled downtime

Currently some network ports are disconnected and the servers are unreachable. Update @ 2.30pm Some of our servers were suspended in error. The servers were immediately unsuspended, however there was a error with the re-enabling of the switch ports. This has been rectified and all servers are back online. Normal service has been resumed.

Feb 1st

2 tags

[closed] Teamspeak Blacklist

Some users are reporting the following error: The server you are trying to connect to, is on our blacklist. This is usualy (sic) because the hoster of the server is violating our server license agreement. The client will not connect. For more information see HTTP://www.teamspeak.org/abuse.php We have checked the Teamspeak Blacklist and do not appear to be listed. We are also listed on the UK...

Jan 25th

[closed] Phurix vs Norton

Users using Norton software are unable to visit our site: http://www.phurix.co.uk/ Norton has wrongly detected 2 software files as Trojan Horses. These are false positives. http://safeweb.norton.com/report/show?url=phurix.co.uk Threats found: 2 Here is a complete list: Threat Name: Trojan Horse Location: http://software.phurix.co.uk/ares2-101.exe Threat Name: Trojan Horse ...

Jan 21st

1 tag

[ended] Unscheduled Outage affecting your service...

There has been an unscheduled outage, which may have affected your service: Date: 08/01/2010 Time: 01:10 Outage Type: Connectivity Interruption Duration: < 35 minutes At approximately 01:10 a massive DDOS attack was directed at the our network. This, when coupled with a particular chain of events, has caused a routing issue within the North cluster. Our on call engineers were contacted and the...

Jan 8th

1 tag

[ended] Network Downtime

We experienced network downtime as of 12/31/2009 12:16:27AM. Connectivity was restored within 15 minutes. A large scale DDOS was launched against an IP address in use by a client server on the our network. This matter was escalated to our on call network engineers who traced and null routed the offending traffic. Network performance for some clients may have been degraded during this attack...

Dec 30th

1 tag

[closed] Scheduled UPS Maintainence - At Risk...

We will be carrying out maintenance which will affect some of your services with us. Maintenance Type: Infrastructure Maintenance Expected effect on your service: No Effect Expected downtime duration: 0 minutes This will occur between 10:30 and 12:30 on 13/01/2010 (UK Time) On the 26/11/2009 we wrote about some maintenance that was required to upgrade the firmware on one of the UPS units at...

Dec 10th

[closed] Unscheduled Power Cycle: "banana"

The server “banana.phurix.com” was been rebooted unexpectedly as it had stopped responding. This will of briefly affected Teamspeak services. Normal service should now have resumed. We will continue to monitor the situation and keep you updated. Feel free to contact us if you have any further questions. Regards, The Phurix Team.

Dec 9th

[ended] Scheduled Maintenance on 16/12/2009 at...

We will be carrying out maintenance which will affect some of your services with us. Maintenance Type: Infrastructure Maintenance Expected effect on your service: No Effect Expected downtime duration: 0 minutes This will occur between 23:00 and 01:00 on 16/12/2009 (UK Time) We will be performing maintenance which will affect one of the additional services we provide and which some of our clients...

Dec 9th

1 tag

[closed] Network issue at LINX on 09/12/2009

It seems that the London Internet Exchange (LINX) are currently experiencing problems. Our connections to LINX are no longer carrying traffic and this is having an impact on some clients who would normally cross LINX to reach us. We do not currently have information on the precise cause but the issue has been reported by other IPs connecting at LINX. We will provide more information as soon as we...

Dec 9th

1 tag

[ended] Scheduled UPS Maintainence - At Risk...

Maintenance Type: UPS Expected effect on your service: None Expected duration: 2 hours This will occur between 10:30 and 12:30 on 10/12/09 (UK Time) The maintenance is to upgrade the firmware running on the UPS system in Spectrum House. This is a standard maintenance item and there should be no cause for concern. During the maintenance period the critical load will be transferred seamlessly from...

Nov 26th

[ended] Scheduled Network Maintenance - At Risk...

We will be performing maintenance which will put your service in an at risk period. During this maintenance window there will be no connectivity interruption. Maintenance Type: Network Maintenance Expected effect on your service: At Risk Period Expected duration: No downtime expected This will occur between: 04:00 and 08:00 on Wednesday 25th November 2009 (All times are UK) This maintenance is...

Nov 20th

[ended] Scheduled Network Maintenance - At Risk...

We will be performing maintenance which will put your service in an at risk period. During this maintenance window there will be no connectivity interruption. Maintenance Type: Network Maintenance Expected effect on your service: At Risk Period Expected duration: No downtime expected This will occur between: 04:00 and 08:00 on Thursday 19th November 2009 (All times are UK) This maintenance is to...

Nov 16th

[ended] Scheduled Network Maintenance - At Risk...

We will be performing maintenance which will put your service in an at risk period. During this maintenance window there will be no connectivity interruption. Maintenance Type: Network Maintenance Expected effect on your service: At Risk Period Expected duration: No downtime expected This will occur between: 04:00 and 08:00 on Monday 16th November 2009 (All times are UK) This maintenance is to...

Nov 12th

[inconculsive] Unscheduled Network Outage in H5 on...

On 31/10/2009 at 01:26 there was an unscheduled network outage in H5 in Spectrum House - North Side Lwr. Outage Type: Network Interruption Effect on your service: Brief loss of connectivity Duration: < 4 minutes Occured between: 01:26 and 01:30 on 31/10/2009 This outage was caused by a linecard reload. We are now working with Cisco to find out the circumstances that led to the reboot of the...

Nov 3rd

[ended] Scheduled Network Maintenance - At Risk...

We will be performing maintenance which will put your service in an at risk period. During this maintenance window there will be no connectivity interruption. Maintenance Type: Network Maintenance Expected effect on your service: At Risk Period Expected duration: No downtime expected This will occur between: 23:00 on Tuesday 3rd November 2009 and 01:00 on Wednesday 4th November 2009 (All times are...

Oct 30th

[summary] Reason For Outage Report, 26th September...

There was a failure in the network in data centre North sector, relating to the Cisco 6500 platform. Both primary and secondary systems were affected, which resulted in an network outage between 24th and 26th September 2009, causing intermittent service. The technical cause of this was that the Cisco equipment did not operate as documented, and so a failure scenario happened. Both rollbacks and...

Oct 29th

[completed] Scheduled cPanel Updates on 28/10/09...

Maintenance Type: Software Upgrade Expected effect on your service: Web services will be restarted. Expected duration: < 1 minute This will occur between: 23:00 on Wednesday 28th Oct 2009 and 01:00 on Thusday 29th Oct 2009 (All times are UK) cPanel/WHM 11.25 was released over a month ago now as is now considered CURRENT. All users on all shared web hosting (including resellers) servers will...

Oct 26th

[completed] Scheduled Network Maintenance on...

We are going to be performing some maintenance soon, the details are as follows. Maintenance Type: Network Maintenance Expected effect on your service: No network access Expected duration: 30 seconds This will occur between: 23:00 on Monday 26th Oct 2009 and 01:00 on Tuesday 27th Oct 2009 (All times are UK) Subnets Affected: 87.117.209.192/26, 78.129.236.0/24 The nature of the maintenance window...

Oct 23rd

[completed] Scheduled Network Maintenance on...

Our data centre are going to be performing some maintenance soon, the details are as follows. Maintenance Type: Network Maintenance Expected effect on your service: No network access Expected duration: 30 seconds This will occur between: 23:00 on Tuesday 20th Oct 2009 and 05:00 on Wednesday 21st Oct 2009 (All times are UK) Area affected: Maidenhead Datacentre North The nature of the maintenance...

Oct 14th

[completed] Scheduled Network Maintenance on...

Our data centre will be performing maintenance which will put our service in an “at risk” period. This will last about 60 minutes, and during this time, our services will be running at a higher risk of interruption if a failure occurs. Date: 14 October 2009 Window: 16:00 for 2 Hours Duration: < 60 minutes This maintenance is to improve the network and is necessary under our...

Oct 12th

[solved] cherry.phurix.com: httpd error 500 issues

From around 10.30am the Apache HTTPD running on the “cherry.phurix.com” server was displaying “500 Internal Server Error” for all sites. It was reporting “Premature end of script headers: index.php” in “/usr/local/apache/logs/error_log”. We discovered that this was due to a 2GB suphp log file which the Apache HTTPD was unable to handle. The cPanel...

Sep 27th

[solved] Unplanned Downtime

As of yesterday at 11:15pm GMT we started to experience an unreachable network. Our network provider (AS29131) informed us of emergency maintenance that included software upgrade to a core router by the Cisco team in the Maidenhead data centre. Unfortunately we were only made aware of the downtime 30 minutes before it was due to go offline and we were unable to prepare a notification or make...

Sep 25th

Introduction

This is the “Official Phurix Status” site. Here you’ll find status updates for the our network, servers and services. Hopefully we won’t need update it very often because we don’t have that many problems. (Apart from this recent one, which is why this now exists). This will (hopefully) always be reachable at “status.phurix.net”. Thanks for choosing...

Sep 25th